Conditions of Booking

1). PROVISIONAL BOOKINGS Provisional bookings can be held on option for a period of 7 days during which time the minimum specified deposit (plus travel insurance if applicable) or full prepayment is required to confirm your booking. Please note a provisional booking may be cancelled without notice if payment is not received once the option has expired.

2). CONFIRMATION OF BOOKING Confirmation of your booking will be issued within 7 days of our office receiving your initial deposit or full prepayment. Travel insurance documents will be enclosed if applicable to your booking. Please check all details e.g. tour dates, departure point are correct. Any errors should be notified to us within 7 days after which time our conditions of booking will apply.

3). OUTSTANDING BALANCE If applicable, the outstanding balance is due no later than 42 days (6 weeks) before the tour departure date. Please note no reminder will be issued. Bookings may be cancelled and your deposit lost if payment is not received by the due date. Full payment is required for all bookings received within 42 days of the tour departure date.

4). IF YOU CANCEL YOUR BOOKING The cancellation of a confirmed booking is only effective when received in writing from the person who made the booking. In order to cover our expenditure we charge a cancellation fee according to the scale below:

5). IF YOU CHANGE YOUR BOOKING If you change any aspect of a confirmed booking including the coach pick-up point we will always do our very best to help. All changes must be notified in writing and an amended Confirmation of Booking will be issued. We regret we are unable to accept any changes to a confirmed booking within 7 days of the tour departure date.

6). IF WE CANCEL YOUR BOOKING Rarely, there is insufficient demand for a particular tour – minimum 20 full-paying passengers – and in such cases, we reserve the right to cancel the tour. In this event we will inform you in writing as soon as possible offering an alternative tour or full refund of all monies paid by you including travel insurance premium if applicable to your booking. We will not cancel a tour within 28 days of the departure date except for reasons beyond our control such as the cancellation or change of date of a particular event, industrial disputes or adverse weather conditions.

7). IF WE CHANGE YOUR BOOKING It is highly unlikely we have to make changes to a particular tour but arrangements are made many months in advance and changes sometimes become necessary. We reserve the right to change confirmed seat numbers depending on the layout of the tour coach.

8). OUR RESPONSIBILITY FOR THE TOUR We accept responsibility for the standard of the packages we provide and for their component parts. We also undertake to maintain such standards in a manner commensurate to the cost of the package. We accept responsibility for the acts or omissions of our employees, agents, contractors and suppliers (which expression shall be limited to mean the suppliers which we have contracted to supply you). The assurances are subject to the following qualifications: (a) that in the event of death, bodily injury or illness, our responsibilities are limited to those set out in paragraph 9, (b) when you travel by coach, air, rail or sea carrier, their conditions of booking apply, some of which may exclude liability, (c) we are unable to accept responsibility for loss or expenses caused by abnormal events during the tour which are outside our control (by this we mean such circumstances as (but not limited to) the cancellation of a particular event, adverse weather conditions, traffic congestion and diversions, technical faults and mechanical breakdown, strike, civil commotion, the closure of an airport or seaport, war, riot, industrial dispute, terrorist activity (actual or threatened) and natural disasters and (d) it may be necessary to amend the advertised itinerary routing in order to avoid known traffic congestion, diversions and adverse weather conditions.

9). OUR RESPONSIBILITY FOR LOSS, INJURY OR ILLNESS We are unable to accept any responsibility whatsoever for loss or damage to goods of a personal nature throughout the duration of the tour. We have taken all reasonable and proper care to ensure that suppliers such as hotels, ferry companies, etc are efficient and reputable concerns and that they comply with the local and national laws of the countries in which they supply their services. If you or any member of your party suffer death, bodily injury or illness arising from the negligence of our suppliers (which expression shall be limited to mean the supplier of services which we have contracted to supply you and shall also expressly exclude coach, air, rail and sea carriers in respect of which see below), their sub-contractors, servants and agents, we will accept responsibility providing they were acting within the scope or in the course of their employment when the incident occurred. For travel by coach, air, rail and sea conditions apply as detailed in paragraph 8 (b).

10). TRAVEL DELAYS In the unlikely event of a serious delay at any point throughout the duration of the tour, it goes without saying that we will make very effort to care for you, providing refreshments and accommodation if eventually necessary. In the event of mechanical breakdown of the tour coach or any other form of transportation included in the tour we will do everything to locate a replacement vehicle as quickly as possible. Although unlikely, please note any replacement vehicle may not be of equal standard. Unfortunately, a mechanical breakdown may result in the alteration of the original tour itinerary.

11). TRAVEL INSURANCE COVER Travel insurance is optional on all departures. K & B Travel Limited (in association with Towergate Chapman Stevens) has arranged competitive travel insurance cover with AXA Insurance (UK) PLC. Insurance cover includes cancellation due to illness and loss or theft of baggage, etc. Please advise at point of booking if you wish to purchase travel insurance. If applicable. The travel insurance premium should be paid with your initial deposit and your travel insurance documents will be issued with your Confirmation of Booking.

Summary of travel insurance cover for the United Kingdom & Europe as follows:

12). NO-SMOKING POLICY In response to many requests from our clients, we now operate a strict no-smoking policy on all the coaches. This change has been implemented in the best interest of all passengers. The frequent comfort stops en-route on all overnight tours ensure even the heaviest of smokers are not too inconvenienced.

13). GENERAL (a) We regret we are unable to accept any bookings where none of the party members are 18+ years of age, (b) Please note some tours and excursions may operate using a standard vehicle. (c) On occasions, we may operate a feeder coach on both the outward and return journey on some excursions and tours. (d) The client making the booking accepts full responsibility for the behaviour of all members of his or her party throughout the duration of the tour. (e) Under no circumstances must alcohol be consumed on-board the coach. Any alcohol in the client's possession must be placed in the luggage area below the coach until the journey is complete. We reserve the right for our representatives to refuse entry to the coach to anyone in an intoxicated state. This applies to both the outbound and return journey. (f)..If applicable to your booking, event tickets will be issued on-board the coach and are subject to the promoter's and venue's condition of sale. (g) When requesting triple or family rooms, please note the third and fourth bed may be a folding "z-bed" and only suitable for children up to 12 years of age. As with all hotel bedrooms, triple and family rooms are subject to availability at point of booking. (h) We reserve the right to apply a surcharge relating to hotel accommodation, transportation, ticket prices, etc as a result of increased cost of fuel and currency fluctuation. Obviously, any surcharge would be kept to an absolute minimum.

14). IF YOU HAVE A COMPLAINT In the unlikely event that you feel dissatisfied with any aspect of your tour arrangements we ask that you bring it to the attention of our representative at the time so that the matter may be resolved right away. If the matter cannot be put right on the spot we ask that you put your comments in writing within 14 days of your return, providing us with as much information as possible. Please remember to quote your booking reference number on all correspondence. Please be assured our staff will deal with any complaint concerning the arrangements for your tour carefully and fairly.

15). ENGLISH LAW Any claims under these Conditions of Booking shall be subject to English Law and all proceedings shall be within the exclusive jurisdiction of the English Courts.